Operational Assistant

Bolton HQ

At Coe Street, Bolton, BL3 6BU
Pay: £10-£11.50 per hour
Type: Full-Time
Closing Date: 5th December 2018
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The Role

Diddikicks® are on the lookout for a new Operational Assistant to join our team at Diddi-HQ in Bolton.

It’s a fast paced & varied role, covering customer service, social media and general administration, helping us to achieve our mission of Development Beyond Football®.

When a customer requires assistance or more information about our classes they contact Diddi-HQ via telephone, email and social media. We help them as quickly and as efficiently as possible, always striving to give them the best experience – and we’re great at it!

The Operational Assistant keeps on top of customer messages, setting expectations and handling them in accordance with documented processes whilst also taking responsibility of our various social media channels. These include Facebook, Twitter, Instagram and Review sites – ensuring regular content, scheduling posts/ads, encouraging engagement and responding to posts/tags. An Operational Assistant is an excellent communicator and time manager, juggling multiple tasks and priorities throughout the day.

You're great at:

  • Using social media including Facebook, Twitter and Instagram
  • Communicating both written and verbal (including telephone)
  • Prioritising your own workload
  • Keeping calm under pressure
  • Taking ownership and setting expectations
  • Maintaining attention to detail
  • Staying positive and enthusiastic

    You have:

  • GCSE pass grades for Maths, English and IT
  • A confident telephone manner
  • Excellent customer service skills
  • Excellent IT skills - Microsoft Office, and comfortable using new software and technologies

    You may have:

  • Previous customer service experience
  • Previous social media business pages experience
  • One or more recognised digital marketing qualifications such as Google Digital Garage

  • Apply

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